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Are the Service Calls separate from the Subscription cost?Yes, What you pay for in the subscription only includes what's in the description. As a member, you get a reduced cost "Service Call fee" to ensure you have available to you a technician at an affordable cost for anything outside of the subscription.
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Can I call for assistance for anything outside the scope of what's already listed in the Service Call section?Yes, The service call section is NOT all-inclusive on jobs we may perform. If there is a need outside of what is on the site, please email or call to verify if we can perform the task. The Service calls that we provide for our clients will continue to grow and expand meeting the needs of our clients.
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Do I have to provide my air filters?No, We provide up to two pleated MERV 10 air filters per home. This cost is included in the subscription. If you require more filters for your home, we will add that as an additional charge at cost per filter
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If a technician is already performing a task in my home and I need him to perform another that I didn't originally request does my Service call payment double for the additional task?No, If you have a technician in your home and need another service provided, we will not charge you another Service Call fee, There is a $15 additional cost that would be added per task by the technician with a limit of 3 Tasks per call. That's also up to the discretion of the technician since they will have other homes scheduled for the day.
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Am I able to cancel my membership at any time, or am I locked into a contract?Yes, you're able to cancel your membership at any time. Here at Ethos, we understand that there may be a time when you can no longer afford or no longer need our services. We strive to provide as much flexibility to our clients as possible.
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What Hours can I expect technicians to arrive?Technicians arrive within a two-hour window from scheduled times between 8 am-5 pm. Any emergencies needed outside of this time or on the weekend will incur an after-hours charge due upon completion of work.
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Are the pressure washing services part of the Subscription?No. As a subscriber, you are entitled to a discount of all services provided outside of the subscription of 15%.
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Will it be more expensive to request pressure washing without chemicals?Yes. Conducting pressure washing without the assistance of chemicals requires longer wash times in order to achieve the desired effect.
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Subscriptions Starting at $35/MO​
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